Repairs

My jewelry has started. What should I do?

Sterling silver can tarnish over time, which is quite normal. Perfume, salty air, sulfur, skin creams, hairspray and chlorine as well as the acidic pH values of the skin can accelerate this process. Tarnishing is not a manufacturing defect. How much the jewelry tarnishes (oxidizes) depends on various factors such as skin type and care habits of the wearer. To make your jewelry shine again, we recommend a silver polishing paste. 

My Nella jewelry was delivered damaged or defective. What can I do ?

We deeply regret that. Please contact customer service.  

Can Nella's jewelry be repaired?

That depends on different factors. Send us  here  a message with the picture of the piece of jewelry. If the model is repairable, we will do our best to repair the jewelry. This incurs low costs.

Is there a guarantee on your jewelry? 

YES. The quality guarantee will apply from October 2020. This is automatically activated by purchasing it in our online shop! The order confirmation is valid as a guarantee document. Please keep this safe  or give it to the recipient.  We will replace pieces of jewelry with manufacturing defects free of charge up to 2 years after the original purchase date.

 

Damage that can be traced back to normal wear and tear and insufficient care may be fixed by us. The costs vary depending on the effort. Send us a picture of your darling for a review!